CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 281-839-2544 or send us an email at info@boutique1002.com

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FAQ

 
Where is my order?
  • Please note: tracking is only available once the order has been dispatched.

How can I pay for my order?
  • We’ve got you covered! We accept the following payment cards: Visa, Visa Debit, Master Card, Master Card Debit, and American Express. We also accept Pay Pal payments.

Is it safe to order online?
  • You can be assured that shopping with Boutique 10.02 is safe! We’re a member of “Verified by Visa” and “Secure by MasterCard”.  Providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

 

How do I know you have recieved my order?

  • Once you’ve placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.​

 

Will I receive a confirmation e-mail when I place my order?

  • Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@boutique1002.com  to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.

 

Can I make changes to my order?

  • Unfortunately, once you’ve placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.

Can I cancel my order?
  • To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

 
How do I exchange or return an item?
  • Due to COVID-19 , we will NOT do returns or exchanges on items, unless the merchandise is faulty or incorrect.

  • ALL SALES ARE FINAL ONLINE AND IN THE FASHION MOBILE BOUTIQUE.

   
What should I do if I received an incorrect or faulty item?
  • We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in “How do I return an Item?’ and we’ll do our best to resolve this for you.

 
How do I return an Item?
  • If you receive a faulty item, return to us within 10 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by emailing info@boutique1002.com , and a member of our team will get back to you.

 

How long does it take to process my return?

  • We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us.  If you have not been refunded after 30 days of returning the item (S), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

 

How do I use a Promotional Code?

  • Simply enter your promotional code into the Redeem a promotional code ‘box at checkout and hit ‘Apply Coupon’. If the code is valid your discount will be applied!  Remember – only one promotional /discount code can be used per order. Please note that all site wide discounts exclude previous discounted items.